Support
AuraCat support
Questions about a purchase, a generation, Cat Treats, or your account? We read every message.
Product and billing
For anything about the app itself — a failed generation, a Cat Treats balance that looks wrong, a purchase that didn't unlock, or a bug — email us. If a generation failed, your reserved Cat Treats are returned automatically. If that did not happen, contact us so we can investigate and correct a missing return.
Email support@auracat.appPrivacy and your data
For data access, export, correction, or deletion requests, email us from the address linked to your AuraCat account, if you linked one. If you have no linked email, contact us for an account-verification path. Do not send passwords, reset links or payment credentials. Account deletion is also available in the app (Account & Subscription → Delete Account) and at auracat.app/delete-account.
Email privacy@auracat.appRefunds and subscriptions
Request a refund through the store where you purchased: Apple's refund portal or Google Play's refund instructions. Eligibility follows store policies and applicable consumer law. Contact support if a purchase, entitlement or Treat balance looks wrong.
Manage or cancel a monthly subscription in the store where you subscribed. Follow Apple's cancellation instructions or Google Play's cancellation instructions before the next renewal. Deleting your AuraCat account does not cancel a store subscription. Cancellation generally stops future renewal; it does not automatically refund past charges.
More detail lives in the Terms of Service and the Privacy Policy. Security reports go to security@auracat.app; legal notices to legal@auracat.app.